Matters concerning special contracts for returns and exchanges
・ Product exchange is due to a defect in the product, a mistake in the product, or any other reason attributable to us. After the member receives the product, we will contact you by e-mail within the period specified by us (within 3 days). It can be done only when you receive.
・ When contacting us, please include the following in your e-mail.
(1) Order number, name and phone number at the time of ordering
(2) Reason for requesting replacement
(3) Commodity name, amount, quantity, color
・ We cannot accept exchanges in the following cases. Please be forewarned.
(1) Discounted products
(2) When the product has already been used.
(Products that are clearly worn, not tried on, products that have been washed, etc.)
(3) When scratches, stains, or defects in the product occur due to the responsibility of the member.
(This includes cases where the customer has lost the product, tag, accessories, etc. that have become dirty or scratched.)
(4) When the condition at the time of return is significantly different from the condition at the time of delivery. (Including box and accessories)
(5) When the size is different due to the convenience of the member.
(6) When 3 days or more have passed since the product arrived.
・ Exchanges can only be made by changing the color or size of the same item number.
Please note that we cannot accept exchanges for products with different product numbers.
・ Within 3 days after the product arrives, the member will send the exchange request to us by e-mail, we will determine that the product needs to be inspected, and will reply by e-mail. In that case, the member shall promptly send the product to us by the method specified by us.
・ If we determine that the product you sent needs to be replaced, we will exchange it for an equivalent product, or if the equivalent product is out of stock, we will refund the purchase price. We will bear the shipping costs and costs for returns and exchanges due to reasons attributable to us, such as product defects and product mistakes.