LA POMME PETIT
Fruits Brands Group Co., Ltd.
Fruits Brands Group Co., Ltd.
Business head office
post code :1070061
Address: 3-6-19 Kita-Aoyama, Minato-ku, Tokyo Binary Kita-Aoyama 6F
Business contact information
Phone number: 03-6661-2262
LA POMME Customer Support
Business hours: 11: 00-17: 00 Regular holiday: Saturdays, Sundays, and holidays.
Please note that it may take 3 business days to reply to your inquiry.
◆About selling price
The selling price will be the displayed amount (display price / consumption tax included).
◆Required amount other than the product price
・ Shipping: ＄30 (tax included)
* Free shipping if the total amount is ＄300 or more.
・ Bank transfer fee: ＄1 ~ (tax included) * Depends on the bank
◆Payment method and timing of price (compensation)
・ Payment method: Credit card payment, carrier payment, smartphone payment, Amazon Pay, Rakuten Pay,
You can pay by bank transfer (offline payment) or postpaid payment.
・ Payment time:
Credit card paymentCarrier paymentSmartphone payment ・Amazon Pay・ Rakuten Pay
: Payment will be confirmed when the product order is confirmed.
・ Offline payment:
Japan Post Bank
Account name: de) Bias
Branch name: 〇58
Account number: 8357546
If payment cannot be confirmed within 10 days of placing the order, the order will be automatically cancelled.
* Customers are responsible for the transfer fee.
(After confirming payment, we will ship the product.)
◆Post-payment (convenience store / post office)
・ Details of "Kuroneko postpaid service"
Yamato Transport Co., Ltd. will send an invoice to the purchaser based on the completion of delivery of the ordered product. Please pay within 14 days from the date of issue according to the items on the invoice.
You can pay at any of the major convenience stores and post offices.
For postpaid orders, the Kuroneko Postpaid Service Terms provided by Yamato Transport Co., Ltd. will be applied, personal information will be provided within the scope of the service, and an advance payment contract will be made. The maximum usage limit is 50,000 yen (excluding tax) in total. If you are a minor, please use it with the consent of a legal representative.
For details, see the Kuroneko postpaid service.clickPlease check.
◆Delivery time of services or goods
Credit card payment・Carrier paymentSmartphone payment ・Amazon Pay・ Rakuten PayIn the case of, we will ship within 10 days to 3 weeks after confirming your order. (Excluding reserved items)
In the case of bank transfer, we will ship within 10 days to 3 weeks after payment is confirmed.
◆Matters concerning special contracts for returns
・ We do not accept any returns. We will replace it.
・ Product exchange is due to a defect in the product, a mistake in the product, or any other reason attributable to us. After the member receives the product, we will contact you by e-mail within the period specified by us (within 3 days). It can be done only when you receive.
・ When contacting us, please include the following in your e-mail.
(1) Order number, name and phone number at the time of ordering
(2) Reason for requesting replacement
(3) Commodity name, amount, quantity, color
・ We cannot accept exchanges in the following cases. Please be forewarned.
(1) Discounted products
(2) When the product has already been used.
(Products that are clearly worn, not tried on, products that have been washed, etc.)
(3) When scratches, stains, or defects in the product occur due to the responsibility of the member.
(This includes cases where the customer has lost the product, tag, accessories, etc. that have become dirty or scratched.)
(4) When the condition at the time of return is significantly different from the condition at the time of delivery. (Including box and accessories)
(5) When the size is different due to the convenience of the member.
(6) When 3 days or more have passed since the product arrived.
・ Exchanges can only be made by changing the color or size of the same item number.
Please note that we cannot accept exchanges for products with different product numbers.
・ Within 3 days after the product arrives, the member will send the exchange request to us by e-mail, we will determine that the product needs to be inspected, and will reply by e-mail. In that case, the member shall promptly send the product to us by the method specified by us.
・ If we determine that the product you sent needs to be replaced, we will exchange it for an equivalent product, or if the equivalent product is out of stock, we will refund the purchase price. We will bear the shipping cost and the cost for replacement due to reasons attributable to us, such as product defects and product mistakes.
LA POMME petit customer support