"Since I was a girl, I've always had a crush that I've known.A special French girly style. "
I like cute things forever. With a French girly world view and a design that incorporates a little playfulness, we propose items that add gorgeous colors to everyday life.
"Account" is a page where you can check / change the member information registered in ONLINE STORE and check the order information. * You need to log in in advance to check or change each item.
After logging in to your account, you can add it to your favorites list by pressing ♡ on the upper right of your favorite products.
Please make effective use of it when shopping.
We apologize for the inconvenience that it may take some time for customers to deliver. Due to the influence of the coronavirus, the transportation and production areas are greatly affected, and it takes longer than usual. As a company, we are sincerely working on delivery as soon as possible, so we appreciate your forgiveness. We will inform you about the delivery time as follows.
・ Minimum 10 to 15 business days from the date of order (business days: other than weekends and holidays)
* Check the delivery status individually by chat.
Normal delivery is within 10 business days.
The shipping fee is as follows.
・ Japan (other than Okinawa) ¥ 800 (Free shipping on purchases over ¥ 10,000) ・ Okinawa Prefecture ¥ 1,300 ・ Other overseas (individual reception)
If the customer is absent, the delivery company will contact you by notification of absence.Please request redelivery by yourself from the absence notification.
* If the delivery address is incorrect, it will be returned because the address is unknown. ・ There are many omissions in the street address, so please check at the time of purchase. * If the storage period has expired, we will not be able to accept all correspondence such as reshipment and refund. If cancellations continue due to customer's convenience (long-term absence, inadequate address), we will take measures to limit the payment method. Please receive the ordered product within the period.
We cannot accept any returns for customer's convenience regarding orders that have been confirmed to be purchased at the LA POMME petit official online store.
* If a defective product arrives or a product different from the ordered content arrives If the delivered product is defective or if the product you ordered is different, we will return it or exchange it for the same product. (Please note that we cannot accept returns for defective products if you do not contact us within 7 days after the product arrives.)
If the item you want to exchange is out of stock, we will proceed with the refund process.
If the product is defective, it cannot be exchanged / returned more than 7 days after arrival.
We cannot accept any returns due to customer's convenience. Please be aware of this when making a purchase.
Therefore, please note the following points. Customer convenience includes the following points.
・ The color of the product is basically a photo that is very close to the actual product, but there may be some discrepancies with the image depending on the indoors and the degree of the light source. Also, please understand that the characteristics of each monitor may differ before purchasing.
・ Please note that the actual size and the size shown on the site may differ by about 3-5 cm depending on the characteristics of the fabric and the measurement method.
・ We do not accept returns or exchanges due to customer's convenience such as size change, color, image difference, actual size difference.
・ We do not accept returns due to reasons such as frayed small threads, wrinkles, and different images of the texture.
In the unlikely event that you receive a defective or defective product or a product that is different from your order, we apologize for the inconvenience, but please contact our customer support chat within 5 business days.